Warranties

Service Guarantee

  • 2 year guarantee on all crowns

  • 1 year guarantee for removables due to breakage

  • 6 month guarantee for removables due to relines

  • 24/7 online ordering, tracking, and communication with the Magic Touch system

  • Individual office performance reporting available at all times

  • We have a 10 business day turnaround from the day we receive the case including transit time

  • A rush fee of $25 may be added onto each restoration (for each crown or arch) for a 5 business day and under turnaround time

Remakes

  • We stand behind all our restorations and will remake for any quality issue

  • GCDL will only remake what is ordered on the original lab slip

  • Original restoration must be included with the remake or it will be considered a new case

  • GCDL will provide credit only after we've had the opportunity to do a remake

  • If GCDL questions an impression, margin or die, and the dentist approves completion of the case without resolution to the question, if there is a remake, the case will be charged as a new case

  • Any removable case that has skipped the try-in stage, and goes straight to finish, will be charged at 50% if a redo occurs

  • Any partial metal frame that has skipped the try-in stage, and goes straight to finish, will be charged at 50% if redo occurs

  • Any cast metal frame made over yellow stone poured by office (from alginate), will not be warrantied.  PVS impression required to maintain warranty.

Repairs, Re-Stains & Adjustments

  • Porcelain repairs are free of charge

  • Adjusting contacts is free of charge

  • Changes or additions to cases will result in additional charges

  • Re-shading that is different from the original lab slip and requires porcelain stripping and new porcelain application will incur a charge

Valplast

  • Any Valplast manufactured for a case with recent or future extractions will not be warrantied, as this material cannot be altered after processing.

  • Any Valplast case not manufactured under material guideline limitations will not be warrantied.

  • We cannot make any adjustments to Valplast partials with a wash impression. A new impression needs to be sent with the case for a complete re-fabrication of the case.

Shipping

  • Offices must pack as many cases as possible when sending cases in, rather than using one shipping label per box, per case in order not to incur additional shipping charges

Pricing

  • Your most recent pricelist is always available through your Magic Touch portal

Statements

  • GCDL will send statements to clients every beginning of the month and full payment is due by the 20th of the month.  A finance charge of 3% will be charged to unpaid balances

Alloy Considerations & Charges

  • GCDL reserves the right to adjust pricing—in consultation with customers—to meet rising alloy, shipping, and/or material prices

Payment

  • Clients must pay by the 20th of the month or a 3% charge on the entire value of the outstanding invoice will accrue (36% per annum)

  • When a client’s past due unpaid invoice exceeds 15 days from the due date (20th day of the month following the statement month), GCDL retains the right to discontinue production on products.

  • When a client's past due unpaid invoice exceeds $1,500 in value, GCDL retains the right to refuse service to that client

  • Balances not paid after 60 days will be turned over to a collection agency and the account will be placed on credit hold. Client agrees to pay any collection costs incurred in the collection of any delinquent account.

  • Cases may be subject to hold if payments are not made in a timely manner

  • Each new shipment to GCDL constitutes a complete and separate transaction to be billed and collected. Acceptance of new orders by GCDL shall not relieve the customer of any previous indebtedness to the GCDL.

Case Cancellation

Any request to cancel a case that has been sent in for production needs to be requested by a written email. Any case cancellation will incur charges for the portion or entirety of the case that has undergone manufacturing.

Other

  • GCDL retains the right to refuse service to any customer who does not agree to the above policies

  • Any cancelled or voided orders that haven't entered production will be assessed a $10 surcharge

  • Checks returned for insufficient charges will incur a charge of $50 per check

  • In the event customer cancels an order, customer nevertheless agrees to pay GCDL for all costs and expenses incurred by GCDL in connection with such order through the close of business on the day on which GCDL receives the cancellation notice. All such costs and expenses shall be due and payable to GCDL on demand and/or will be subject to GCDL’s absolute right of offset.

We are a full service-dental lab - Removable, Crown & Bridge,

Implants, Orthodontics, and Sleep Appliances in-house.